Fix common issues with 2-Step Verification

Lost or stolen phone

We recommend y'all:

  • Sign out of the lost or stolen phone.
  • Change your Google Account countersign.

You lot take several ways you can get back into your account, depending on your circumstances.

Use backup options

If you've lost access to your primary phone, y'all can verify information technology's you with:

  • Another phone signed in to your Google Account.
  • Another telephone number you lot've added in the 2-Step Verification section of your Google Account.
  • A backup code y'all previously saved.
  • A security central you've added in the 2-Step Verification department of your Google Business relationship.

Sign in from a trusted device

If you previously signed in from a device and checked the box next to "Don't ask again on this calculator," you might be able to sign in from that device without a second verification step. After you sign in to your Google Account, you tin can manage your verification methods.

Get a new phone from your carrier

If you lot lose your phone, you can ask your carrier to transfer your telephone number to a new phone or SIM menu.

Recover your business relationship

My security fundamental was lost or stolen

Cull the right steps to get dorsum into your business relationship, based on if you lot set up another 2d stride, like:

  • Verification codes
  • Google prompts
  • Backup codes
  • A backup security central you've added to your account
  • A registered computer where you chose not to be asked for a verification code

Of import: If y'all added Avant-garde Protection to your account, you lot can only utilize a fill-in security fundamental. If y'all don't accept a backup security cardinal, follow the steps to recover your account.

If you accept some other second pace

  1. Sign in to your Google Account with your password and your other second step.
  2. Follow the steps to remove the lost central from your business relationship.
  3. Get a new security key. You may desire to get an extra fundamental you can keep in a prophylactic identify.
  4. Add the new key to your account.

If you don't have another second step or forgot your countersign

Important: ii-Footstep Verification requires an extra step to evidence you ain an account. Because of this added security, information technology can take  3-5 business days for Google to make sure information technology's you.

Follow the steps to recover your account. You'll be asked questions to confirm you own the  account.
Use these tips to answer as all-time you tin can.

  1. You may be asked:

    1. To enter an electronic mail address or phone number where you tin can be reached.
    2. To enter a code sent to your email address or phone number. This lawmaking helps brand sure you can access that email address or phone number.

Require a security key as your second step

If you turn on ii-Stride Verification and sign in on an eligible telephone, you tin can become Google prompts. To make a security key your required 2d step, enroll in Avant-garde Protection.

Revoke lost backup codes

If you lost your backup codes, you lot tin can revoke them and get new ones.

  1. Go to the 2-Step Verification section of your Google Account.
  2. Select Show codes.
  3. Select Go new codes.

You didn't become a verification code

  • You might have been sent a Google prompt instead. Learn why we recommend Google prompts instead of text bulletin (SMS) verification codes.
  • If nosotros find something different about how you sign in, like your location, you might not be able to get a verification lawmaking through text message.
  • If a text bulletin with a verification code was sent to your phone, brand certain your service plan and mobile device supports text message commitment.
    • Commitment speed and availability may vary past location and service provider.
  • Make sure yous have adequate internet connectedness when you lot try to get your codes.
  • If you get a voice phone call with a verification code sent to your phone, you go a voicemail if:
    • You tin't respond the phone call.
    • You don't accept an adequate internet connection.

Tip: If y'all requested multiple verification codes, merely the newest ane works.

My Google Authenticator codes don't work

It may be because the time isn't correctly synced on your Google Authenticator app.

To set the correct time:

  1. On your Android device, go to the main menu of the Google Authenticator app.

  2. Tap More thanMoreand then Settings and thenTime correction for codes and thenSync now.

On the next screen, the app confirms the fourth dimension has been synced. You should be able to sign in. The sync will just bear on the internal fourth dimension of your Google Authenticator app, and will not modify your device's Date & Fourth dimension settings.

An app doesn't work later you turn on two-Step Verification

When yous turn on 2-Pace Verification, y'all may need to sign in to some apps again.

Tip: If you can't sign in to an app later y'all add 2-Pace Verification, you may need to use an App Password.

Why you shouldn't use Google Vocalisation to get verification codes

If you use Google Phonation to get verification codes, yous could lock yourself out of your account.

For example, if yous sign out of your Google Voice app, you might need a verification code to go back in. But, because it'south sent to your Google Voice, y'all tin't get the code.

Piece of work, school, or other organisation accounts

If yous use an account through your work, school, or other group that'south protected by ii-Step Verification, and you tin't sign in, you tin can:

  • Use backup options.
  • Contact your administrator.

Link to set up 2-Step Verification

Contact your admin.

You lot can't use a 2nd step to sign in

Utilise a device you marked as trusted and become to business relationship recovery.

I can't sign in to my backup telephone with text messages

This tin can happen when there'southward something unlike about how you lot sign in, similar your location. You may need to move to your chief phone, or another trusted device, to sign in to your backup phone.

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